FAQs
Welcome to our FAQ page at EastsidePlus.com. We believe in transparency and want to make your shopping experience as smooth as possible. Below, you’ll find answers to some of the most common questions our customers ask. If you have any further queries, please don’t hesitate to contact our customer support team.
1. What are your business hours?
Our business hours are Monday to Friday, from 9:00 AM to 5:00 PM . We are closed on weekends and major holidays. If you need assistance outside of our regular hours, please send us an email, and we’ll get back to you as soon as we’re back in the office.
2. What is your refund policy?
We offer a hassle-free refund policy for your peace of mind. If you’re not completely satisfied with your purchase, you can request a refund within 30 days from the date of delivery. Please review our detailed Refund Policy for more information on the process and any exceptions.
3. How can I initiate a return or refund?
To initiate a return or refund, please follow these steps:
a. Contact our customer support team within 30 days of receiving your order to request a return authorization. b. Pack the item(s) securely in the original packaging, including all accessories and documentation. c. Ship the item(s) back to the provided address. d. Once we receive the returned item(s) and inspect them, we will process your refund according to our Refund Policy.
4. Do you offer international shipping?
No, we don’t offer international shipping Please refer to our Shipping Policy for more details.
5. How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your package.
6. Can I change or cancel my order after it’s been placed?
We aim to process and ship orders as quickly as possible. If you need to make changes or cancel your order, please contact us immediately. Depending on the order status and our processing speed, we will do our best to accommodate your request.
7. Is my personal information secure with EastsidePlus.com?
Yes, we take your privacy and security seriously. We employ robust security measures to protect your personal information. For more details, please review our Privacy Policy.
If you have any other questions or require further assistance, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with EastsidePlus.com is exceptional.